Refund Policy

Our refund policy

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Yes, we do refunds

If you are not satisfied with web applications or other software developed by Alteroo, contact us within 30 days of your payment to receive a refund. Refunds requested more than 30 days after payment will not be issued.
Some reimbursable costs such as hosting, stock photography and work commissioned by third parties are not refundable. Refunds are therefore negotiated on a case by case basis.
Depending on how the payment was made, refunds are paid out to your credit card or via cheque or bank transfer. Refunds are generally processed within 2 weeks of the request and finalisation. Upon receiving your refund we may require that you stop using the application or software.
Alteroo reserves the right to disable any application or system associated with the refund.